Problem An order is in awaiting stock even though stock is available. Solution The first thing to check is that KCC knows there is stock available. Go to the stock item record. Click Actions followed by Show Site Levels. This will show you what site ...
Found in: Backorder Management
Problem/Question An item on backorder has disappeared from Back Order Manager although it hasn't been assigned and stock is now available. Why is this and how do I allocate the stock? Solution This has happened as a user has clicked the Exclude from ...
Found in: Credits & Refunds
Problem/Question How do I refund the VAT for an exported order? Solution This can be done as part of a return exchange, but it is worth creating a new return reason called 'VAT Refund' so you can identify affected orders easily in the Returns ...
Found in: Credits & Refunds
Overview User acceptance testing for businesses with more complex processes, such as multiple sites and channels, or with more than 3 - 4 users. We highly recommend you print this page from the attached file. If you can answer yes to all questions in ...
Found in: Testing & Go Live
By default, channels functionality on your live system is activated. If you wish to test channel integrations in your demo system, please contact support@khaoscloud.com asking for your channels to be activated in your demo system. The settings within ...
Found in: Permissions