Client Query - Ship and Sent Dates on Sales Invoice do not Match

Problem/Question

The ship date shown against a sales invoice in Sales Invoice Manager is different to the sent date shown in the Sales Order list. Why is this?

Solution

The Ship date displayed in Sales Invoice Manager is the date the order was marked as Shipped by the system in the Confirm Shipment dialog or by clicking the Process button in Quick Despatch. The Sent date shown in the Sales Order List is when the invoice is issued. For this reason we advise issuing invoices on the same day they are shipped or as soon as possible.

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