Client Query - Ebay Out of Stock

Question/Problem 

My eBay channel is not reporting zero stock levels correctly.
Cause
This is due to the setting of the Out of Stock option in your eBay account rather than in KCC.

Resolution/Solution 

This must be enabled if you require KCC to send a zero level to the channel and the listing to remain active (although hidden). To enable this option:

Steps 

  1. Go to Site preferences in My eBay.
  2. In the Sell Your Item form and listings section, tick Yes for the Use the out-of-stock option.
  3. Select Apply.

Notes/Caveats 

Please Note:
Procedure correct as of 05 Feb 2021 and any subsequent changes to Ebay may not be reflected in this article. In this instance, help should be sought from Ebay.

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