Client Query - Why are customer names appearing twice on shipping label?

Question/Problem 

Why are customer names appearing twice on shipping label?

Cause

This is happening as your document settings in system setup are set incorrectly.

Resolution/Solution 

  1. Go to [System Setup | Document & Email Settings | Document Settings].
  2. Ensure only one of the following options is enabled:
    1. Show Document invoice Contact.
    2. Show Document Delivery Contact.
  3. Click Save Settings.

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