Page to add details of how to support Xero for KCC Problems Connecting to Xero If a customer has recently been migrated to v2 of Xero integration and are getting a 500 error when trying to connect, it probably means that they are currently connected. ...
Found in: Xero Accounting
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
Overview If you have searched the KCC Knowledge Base and can't find what you're looking for or if you are getting an error message, you will need to submit a ticket. When you submit a ticket using one of the methods described below, a Zoho Ticket ...
Found in: Ticket Portal / Support
Dean Baker To locate this we can turn on the courier raw dumping to table. * Go to System Data | Couriers and open the courier options for the relevant courier from the actions menu. * Find the Raw Dump To Table option. Note that there may be two Raw ...
Found in: Courier Integrations
New Feature: [Channels | Amazon] Buy Shipping SP API support added
Found in: What's New
3rd party courier services: https://github.com/khaoscontrol/kc-courier-services 3rd Party Web Services https://github.com/khaoscontrol/kcc-web-services Support website https://support.khaoscloud.com/
Found in: Importing Orders
New Feature: Some Channels now support 'meta data mapping', which means some custom website data may now be available
Found in: What's New
Question/Problem Our business has been transferred to a new owner. How can we change our KCC account to the new owner? Resolution/Solution Please email support@khaoscloud.com with supporting evidence of the new owners, such as Companies House form ...
Found in: Billing & Services
New Feature: Sales Reports now support showing Delivery Charges New Feature: Sales Reports now support switching between the System's Base Currency and the Transaction's Currency New Feature: Pick Pack Summary Report added to Sales Invoice Manager's ...
Found in: What's New
Problem Customer wishes to have their Xero account disconnected. Solution Support only. update xero_config set config_value = null where config_id=1000
Found in: Xero Accounting
New Feature: New support for Finance Payments via the BigCommerce channel Fix: Improve Channel stock level sync, by preventing duplicate data and data from other sites
Found in: What's New
KCC needs to log in to the correct marketplace or the integration will fail. Below is a list of current Amazon marketplace IDs, correct as of 2 Oct 2020. Please note that some marketplaces in Table 2 are not supported as well as no marketplace in ...
Found in: Amazon
Overview If you have a requirement for multiple bank details to be shown on invoices, you will need to contact support@khaoscloud.com with the specific details. This may be a chargeable service depending on requirments.
Found in: Documents
New Feature: ShipTheory Service Codes can now be looked-up and set without Support needing to be involved Fix: Sales Invoice Manager DragDrop permission was not being shown in User Permissions
Found in: What's New