Page to add details of how to support Xero for KCC Problems Connecting to Xero If a customer has recently been migrated to v2 of Xero integration and are getting a 500 error when trying to connect, it probably means that they are currently connected. ...
Found in: Xero Accounting
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
Overview If you have searched the KCC Knowledge Base and can't find what you're looking for or if you are getting an error message, you will need to submit a ticket. When you submit a ticket using one of the methods described below, a Zoho Ticket ...
Found in: Ticket Portal / Support
Dean Baker To locate this we can turn on the courier raw dumping to table. * Go to System Data | Couriers and open the courier options for the relevant courier from the actions menu. * Find the Raw Dump To Table option. Note that there may be two Raw ...
Found in: Courier Integrations
New Feature: [Channels | Amazon] Buy Shipping SP API support added
Found in: What's New
3rd party courier services: https://github.com/khaoscontrol/kc-courier-services 3rd Party Web Services https://github.com/khaoscontrol/kcc-web-services Support website https://support.khaoscloud.com/
Found in: Importing Orders
New Feature: Some Channels now support 'meta data mapping', which means some custom website data may now be available
Found in: What's New
New Feature: Sales Reports now support showing Delivery Charges New Feature: Sales Reports now support switching between the System's Base Currency and the Transaction's Currency New Feature: Pick Pack Summary Report added to Sales Invoice Manager's ...
Found in: What's New
Problem Customer wishes to have their Xero account disconnected. Solution Support only. update xero_config set config_value = null where config_id=1000
Found in: Xero Accounting
New Feature: New support for Finance Payments via the BigCommerce channel Fix: Improve Channel stock level sync, by preventing duplicate data and data from other sites
Found in: What's New
KCC needs to log in to the correct marketplace or the integration will fail. Below is a list of current Amazon marketplace IDs, correct as of 2 Oct 2020. Please note that some marketplaces in Table 2 are not supported as well as no marketplace in ...
Found in: Amazon
Overview If you have a requirement for multiple bank details to be shown on invoices, you will need to contact support@khaoscloud.com with the specific details. This may be a chargeable service depending on requirments.
Found in: Documents
New Feature: ShipTheory Service Codes can now be looked-up and set without Support needing to be involved Fix: Sales Invoice Manager DragDrop permission was not being shown in User Permissions
Found in: What's New
What channel integrations does KCC support? Khaos Control Cloud has direct integrations with the following sales channels Amazon BigCommerce eBay EKM Reverb Shopify WooCommerce Khaos Control Cloud no longer has a 3rd Party API partnership through ...
Found in: Permissions