Overview In order to enable stock prices in KCC to be sent to your Shopify channel the following process must be carried out: Steps Go to [Channels] and open your Shopify channel. Click Edit . Go to the [Main | Categories | Category Management Tab] . ...
Found in: Shopify
Overview This video will show you how to set up a Shopify channel in Khaos Control Cloud. It should be used in conjunction with the Shopify Integration Guide and How To Control Stock Levels On Your Channel video.
Found in: Shopify
Problem Shopify sales orders are importing with incorrect amounts. Cause The Shopify shop is set to not calculate VAT when the country in Khaos Control Cloud is set to calculate VAT or the items are set to calculate VAT. Solution How to fix this for ...
Found in: Shopify
Before You Begin This document is intended to be used as a resource alongside the How To Set Up a Shopify Channel and How To Control Stock Levels On Your Channel videos on our Support Portal which we recommend you watch beforehand. By default, any ...
Found in: Shopify
Problem Sales orders generated by the Shopify POS Channel going straight to Issue? Cause This is the expected behaviour for POS orders as POS orders are placed after the item has already been sold, paid for and given to the customer. With this the ...
Found in: Shopify
Overview How to add the DNS records to your Shopify domain to enable the email functionality within Khaos Control Cloud. Steps Log into their Shopify admin panel. Go to Online Store > Domains. In the Shopify-managed domains section, click the name of ...
Found in: Shopify
Shopify Store Permission change required information Please pass this notification on to whomever administers your Shopify Store settings. If you do not use Shopify in conjunction with Khaos Control Cloud you can ignore this message. Please be aware ...
Found in: Shopify
Categories (Main/Categories) This section must currently be setup from within the channel. Listing on Shopify Once your system is connected to Shopify and the 'Synchronise Categories 'toggle is turned on, the system will pull down a list of your ...
Found in: Channels
Recommended Actions: 1. Check the Notifications tab for the channel, this will show any recent errors, which might bear fruit give you a steer or further questions to ask / check. 2. A Common problem for Shopify channels is not having a Location ...
Found in: Shopify
Overview In order to set up a new channel please follow the below steps and select the type of channel you wish to set up when you get to step 5. Steps Click the dropdown menu on the blue button at the top of the KCC screen. Click New Channel. In the ...
Found in: Permissions
Order Status & Shipping Notifications Once your Channel is up and running in KCC, shipping notifications (also known as order status updates) will be uploaded to your Channel roughly every 8/20 minutes providing the Don’t upload order status toggle ...
Found in: Permissions
Question/Problem How can I stop KCC from sending stock levels to my channels? Resolution/Solution This must be done one channel at a time, but the process below is identical for all channels. Steps Open the channel and click Edit. Enable the Don't ...
Found in: Permissions
Question/Problem: Oversold an item due to incorrect stock level pushed to channel Answer/Solution: What seems to have happened is the item was created on Shopify after the item was 0 quantity in Khaos Control Cloud(KCC) and it was created with a ...
Found in: Channels
Question Imported orders from WooCommerce, Shopify, eBay, Amazon or 3rd party APIs are going into Manual Hold instead of Awaiting Stock. The sales order total does not match the payment amount. Solution The VAT calculation method is different on ...
Found in: Common Actions
Added integration with your Amazon, eBay and Shopify channels, allowing you to import and process your orders within Khaos Control Cloud Added new Report templates, with a much cleaner design, for Order Acknowledgement, Sales Invoice, Delivery Note ...
Found in: What's New