Overview This video details the process to be followed if needing to cancel the remaining items on a part shipped order (Back Order). There are step by step instructions below the video. Steps Identify the order in [Sales Invoice Manager] Awaiting ...
Found in: Credits & Refunds
Question When part shipping an order where child components are not yet shipped, Khaos Control Cloud is setting the status as shipped on the channel even though there are still unshipped items. Why is this? Solution By design, the system will send an ...
Found in: Shipments
Question/Problem How do I identify all invoices for a sales order that was shipped in multiple shipments? Resolution/Solution Your Xero account will use either the Sales Order number or the Associated Ref as a secondary reference which will be ...
Found in: Xero Accounting
Problem/Question Am I able to print a copy of the sale acknowledgement that features only the items being delivered rather than the entire order when part shipping? Solution/Answer No, however you can print a Delivery Note or Invoice for the items ...
Found in: Addresses & Delivery
Question Is there anyway the system can use the Ass Ref if one order is shipped in multiple shipments? Solution No, your invoice numbers will then not be unique and this is against the law. When doing part shipments each shipment will be given a ...
Found in: Shipments
Question One of my sales orders has produced a second invoice. Solution This is most likely to have occurred as the result of stock not being available and / or allocated to the order when the first invoice was generated. You would have manually had ...
Found in: Common Actions
Problem/Question Orders are appearing multiple times in the Customer Services grid, why? Solution Although it appears so, the orders themselves are not duplicated. The grid is split into 3 sections; Sales Order, Invoice(s) and Shipment. Each row ...
Found in: Addresses & Delivery
Problem/Question When producing a delivery note, one or more items are not listed. Solution There are a number of reasons why this might occur and we have detailed the most likely ones below. Item not allocated This occurs when the stock item is not ...
Found in: Addresses & Delivery
Information This article contains the file requirements for importing SCS (variations) stock data into Khaos Control Cloud (KCC). This article only covers simple variation items, a separate guide is available for simple stock items here, Stock Data ...
Found in: Size, Colour, Style
Problem/Question How do I refund the VAT for an exported order? Solution This can be done as part of a return exchange, but it is worth creating a new return reason called 'VAT Refund' so you can identify affected orders easily in the Returns ...
Found in: Credits & Refunds
Information This guide contains the file requirements for importing stock data into Khaos Control Cloud (KCC). This article only covers simple SKUs, a separate guide is available for SCS items (variations) here, Stock Data Import (SCS). Detailed ...
Found in: Data Import
IMPORTANT This is a complex issue, and each business must review and understand EU VAT and IOSS as it applies to their own circumstances. We will be reviewing all the feedback from customers and updating this page as and when new information is ...
Found in: Brexit & IOSS
By default, channels functionality on your live system is activated. If you wish to test channel integrations in your demo system, please contact support@khaoscloud.com asking for your channels to be activated in your demo system. The settings within ...
Found in: Permissions