Problem/Question How can I see which purchase orders have had some stock delivered against and still have more to arrive from the supplier? Solution From within the [Purchasing | Purchase Order] screen you can see this information. Orders where some ...
Found in: Processing Delivery Notes
Problem How to get KCC to select the best courier. Part shipments are being allocated the original courier based on the entire order. Solution For this to occur it is essential that you have both 'On Import Reassess' and 'On Invoice Reassess' options ...
Found in: Shipments
Overview This video explains how to deal with a supplier delivery when there are items missing. There are step by step instructions below the video. Steps Create the delivery note as usual. In the Delivered column for each item, enter the actual ...
Found in: Processing Delivery Notes
Problem/Question Am I able to print a copy of the sale acknowledgement that features only the items being delivered rather than the entire order when part shipping? Solution/Answer No, however you can print a Delivery Note or Invoice for the items ...
Found in: Addresses & Delivery
Overview As part of the purchasing process you need to inform the system that the stock has arrived and can be assigned to sales orders or be made available for sale. This is done using a delivery note which should mirror the delivery note from your ...
Found in: Processing Delivery Notes
Problem/Question When producing a delivery note, one or more items are not listed. Solution There are a number of reasons why this might occur and we have detailed the most likely ones below. Item not allocated This occurs when the stock item is not ...
Found in: Addresses & Delivery
Problem/Question Orders are appearing multiple times in the Customer Services grid, why? Solution Although it appears so, the orders themselves are not duplicated. The grid is split into 3 sections; Sales Order, Invoice(s) and Shipment. Each row ...
Found in: Addresses & Delivery
Overview Khaos Control Cloud has the ability to track country specific VAT and this guide explains how to set this up. Please note that the values required for each country will be dependent on your tax agreements with the country in question - we ...
Found in: TAX Register & Taxing
Overview Having gone live there are new set of routine tasks that you will need to perform in order to keep your system running smoothly and your accounts accurate. How do I know if there are errors on my system? When you first log in to KCC you are ...
Found in: User Interface
Overview This setup guide is designed to work alongside the training you undertake to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your ...
Found in: Creating Sales Orders & Getting Started
Problem/Question How do I refund the VAT for an exported order? Solution This can be done as part of a return exchange, but it is worth creating a new return reason called 'VAT Refund' so you can identify affected orders easily in the Returns ...
Found in: Credits & Refunds
Configuring Postcodes Postcodes are used in several areas of the system, from setting up couriers to matching to delivery address postcodes on sales orders. This video explains how postcodes are used when assigning couriers, How To Use Postcodes to ...
Found in: Shipments
Overview This setup guide is designed to work alongside the training you undertake to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your ...
Found in: Crediting, Invoicing & Statements
Introduction to the Setup for Khaos Control Cloud This setup guide is designed to help you set up your Khaos Control Cloud for your business. There are tooltips available to describe each option within the application itself, just hover your mouse ...
Found in: Getting Started
IMPORTANT This is a complex issue, and each business must review and understand EU VAT and IOSS as it applies to their own circumstances. We will be reviewing all the feedback from customers and updating this page as and when new information is ...
Found in: Brexit & IOSS