Overview This video will show you how to set up charts on the system dashboard. A step by step guide can be found below the video. Steps From the Dashboard, select the Your Charts tab. Click on the Add Chart/Data Panel button. Select Chart in the ...
Found in: Dashboard Charts
Question/Problem How can I see when emails are sent? Resolution/Solution On your [Dashboard] you have a tab called Email Manager (Not available on KCC Lite) which lists all emails sent during the last 30 days. Please note that sending an email does ...
Found in: Emails
Fix: The dashboard will now show the expected number of items Fix: ShipEngine will now use the expected address data when retrieving Shipping Rates Fix: DPD couriers will now use the expected total weight value
Found in: What's New
Fix: Opening Balances could not be created via the [Trial Balance] action menu Change: New columns added to the [Supplier Return | List] - user name and return value Change: The Country filter in [Sales Reports] now supports selecting multiple values ...
Found in: What's New
New Feature: Import One-Stop Shop (IOSS) for handling your VAT obligations to the EU based on new regulation New Feature: Added Speed Check link to the Dashboard New Feature: Added the ability to edit the Statement Email template and properties
Found in: What's New
Question/Problem There are a lot of channel import failures on channel(s), 'skipped - duplicate'. The orders have already imported, but there's a still lengthy list on the dashboard. What can I do? Resolution/Solution This error means the data that ...
Found in: Overview
Overview You can log into the Ticket Portal using the following methods: 1. KCC Application 2. Service Desk Knowledge Base Logging into the Ticket Portal KCC Application In your web browser go to app.khaoscloud.com Log in to you KCC system. ...
Found in: Ticket Portal / Support
Overview This video explains the different areas in KCC where you can find help. There are step by step instructions for all methods beneath the video. Method 1 Click the yellow question mark button at the top right of the KCC window or click the ...
Found in: Ticket Portal / Support
New Feature: Quick Despatch - a simpler alternative to the full Sales Invoice Manager (SIM) New Feature: Stock Level data import New Feature: integration with PrintNode to automatically send labels and pdfs directly to printers New Feature: the ...
Found in: What's New
Overview You can print or email a customer a copy of their sales invoice and delivery note for their records. This video shows you how you can do this. A step by step guide can be found below the video. You can check later that an email was sent by ...
Found in: Common Actions
Problem There is an error message on the dashboard 'STOCK ITEMS WITH STOCK VALUES THAT ARE ZERO AND ARE ON SALES INVOICES STILL IN THE PROCESSING STAGES ON THE SALES INVOICE MANAGER'. What does this mean? Solution By default your system is set to ...
Found in: Payments & Pricing
New Feature: Customer Dedupe report New Feature: Customer Merge function New Feature: Amazon US Integration New Feature: ShipStation Integration New Feature: Supplier Return report added for printing and emailing New Feature: Customer Return report ...
Found in: What's New
Added Accounts Clear Down (Year End) function to Balance Sheet Added ability to specify dates when exporting nominal transactions Added grid titles to mobile Added Stock Type and Disabled Stages filters to backorder list Improved the mobile ...
Found in: What's New
Getting to Know Khaos Control Cloud During the login process, you will notice that there is a choice of two systems that you can access: Live System This is your own, personal blank database which allows the setup and configuration of Khaos Control ...
Found in: Getting Started
Overview Having gone live there are new set of routine tasks that you will need to perform in order to keep your system running smoothly and your accounts accurate. How do I know if there are errors on my system? When you first log in to KCC you are ...
Found in: User Interface