Client Query - Stock Item has Zero Value on Order Within Sales Invoice Manager

Problem

There is an error message on the dashboard 'STOCK ITEMS WITH STOCK VALUES THAT ARE ZERO AND ARE ON SALES INVOICES STILL IN THE PROCESSING STAGES ON THE SALES INVOICE MANAGER'. What does this mean?

Solution

By default your system is set to update the stock value when you save the purchase invoice and this error will stop occurring when you purchase the item.

For items that are not purchased there are two options: stop the system checking if an item has zero value or give the item a value (or both).

To stop the system checking if the items on a sales order have a value:
  1. Go to [System Setup | System Values | Sales].
  2. Click Edit.
  3. Set the Action If Price Is Zero option to None.
    1. This will prevent the error or warning message and will affect ALL stock items.
  4. Click Save Screen.
To give the stock item a value:
  1. Go to the stock item record.
  2. Click Edit.
  3. Enter a number in the stock value, for example 0.01 or less to keep your accounts as accurate as possible.
  4. Click Save Screen.

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