Client Query - Sales Order Screen Shows an Order as Not Paid

Problem/Question

The sales order list is showing an order as not paid when it was fully paid by card.

Solution

1. Open the sales order (double click it from within the Sales Order screen).
   
2. Go to the Payment tab and click Edit.
   
3. If a payment line is present, green select it and click Manual Auth Code.
   
1. If no payment line is present click +New and select the payment type and back account.
   
4. In the popup dialog enter the authorisation code presented when the card payment was processed and click Continue.
   
1. If this is not known any alphanumeric value can be entered.
   
2. The payment row will turn lilac in colour.
   
5. Click Save Sales Order.