Client Query - Opayo Payment Failing Due to No Billing Name

Problem

We are unable to make a card payment with Opayo even though the company has invoice contact details including name but is not displayed in the contacts field on the customer order.

Solution

This usually means that no invoice contact has been specified in the sales order. You must specify the invoice contact as it is used as the 'name on card' when passed to Opayo.
  1. Go to the sales order.
  2. Click Edit.
  3. Select the customer tab.
  4. Select an invoice contact in the drop down menu.
  5. Click Save Screen.

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