Client Query - My EKM order values are significantly less than the payment - for review
Question/Problem
My orders imported from EKM have a correct payment but KCC is treating the Net order value as Gross and it means all of my orders are going into Manual Hold. How can I fix this?
Resolution/Solution
We have become aware of a new data structure for feeds received from EKM which are now being specified on a per-site basis. EKM have always specified if the prices sent to KCC are Net or Gross and up to this update this has always been Gross.
In the meantime the only workaround is to manually copy the gross price in to the net price for each product on the affected sales order. You will then need to manually release the order from Manual Hold.
We will be updating our integration with EKM as quickly as we can and after testing, an update will be pushed out to all KCC systems.
Apologies for the disruption this may cause.