Client Query - Imported Order Payment Not Authorised

Problem

Order imported from channel has been paid in full but with the authorisation code missing and cannot be processed in the Sales Invoice Manager.

Solution

1. Go to the sales order and click Edit.
   
2. Select the PAYMENT tab.
   
3. if there is a payment line that covers the price of the order (including delivery):
   
1. Green select the payment line and click Manual Auth Code.
   
2. In the popup dialog enter the reference of the payment as it is shown on your channel - using this reference will make reconciliation easier.
   
3. Click Continue followed by Save Sales Order.
4. if there are no payments, or the current payment does not cover the full order price:
   
1. Click the +New.
   
2. In the newly created row select a payment bank account, payment method and enter a payment amount.
   
3. Click Manual Auth Code.
   
1. In the popup dialog enter the reference of the payment as it is shown on your channel - using this reference will make reconciliation easier.
   
2. Click Continue followed by Save Sales Order.