Channel import fails due to sales source

Question/Problem 

Channel imports fail due to sales source.

Resolution/Solution 

You have two options to resolve this issue.

Option 1

Disable the requirement. The system will no longer mandate a sales source for all orders.
  1. Go to [System Setup | System Values | Sales].
  2. Click Edit.
  3. Disable the Require Sales Source toggle.
  4. Click Save Screen.

Option 2

​Modify the channel to use one. This will cause the system to attach a sales source to all orders imported from the channel.
  1. Open the channel in KCC.
  2. Click Edit.
  3. In the bottom left hand table, click (Global).
  4. In the bottom right hand table you should have a 'Sales Source' row.
    1. If not, click +New followed by Order Header Sales Source.
  5. Click the magnifying glass on the Sales Source Row.
  6. In the popup, select the Sales Source to be used.
  7. If the options are not suitable / detailed enough, you can create more in [System Setup | System Data | Sales Source].
  8. Click OK.
  9. Click Save Channel.

Notes/Caveats 

Once you have completed either method, do the following:
  1. Open the channel (not in edit mode).
  2. Select the Imported Orders tab.
  3. Green select the failed orders.
  4. Click the orange Grid Actions button.
  5. Select Retry Download.


Did you find this article helpful?