Cancel the Remaining Quantity in a Part Shipped Order

Overview  

This video details the process to be followed if needing to cancel the remaining items on a part shipped order (Back Order). There are step by step instructions below the video.



Steps 

  1. Identify the order in [Sales Invoice Manager] Awaiting Stock stage.
    1. Any order with a tick in the BO column has been part shipped.
  2. Go to the order by double clicking it and selecting Goto Sales Order from the popup dialog.
  3. Click Edit then identify the products that have not yet been sent and green select them.
    1. If there are products where no items have been sent then these can just be deleted from the Sales Order by clicking Edit followed by the Del icon at the top of the items grid.
  4. Click the orange Grid Actions button and select Cancel Remaining Quantity.
  5. Click Save Sales Order.
    1. The system will move the invoice to the Current archive section of [Sales Invoice Manager].

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