Problem/Question How do I get a backup of my system? Solution There are two options; you can run the Ad-Hoc reports as and when you require, or you can have your backup emailed automatically to you via email triggers using the steps below: Ensure you ...
Found in: Billing & Services
Overview This page is intended to compliment the training you undertake to help you set up your Khaos Control Cloud for your business. The Help menu is also available by clicking on the yellow question mark button in the top right of your screen or ...
Found in: Pricelists
Overview The process of integrating Opayo with your Khaos Control Cloud system will need to be done by the Admin user of your system, and will require access your Opayo account. Step By Step Go to [System Setup | Integrations | Opayo]. Enter your ...
Found in: Opayo
Problem/Question How do we make bulk updates to our price lists, and change the "List Price" in the Promotions tab? Solution You can do this using either of the following methods: Price List Imports Using Price List Imports the steps are: Create the ...
Found in: Pricelists
Overview Quotation Weightings allow you to see how likely it is that the customer is going to convert their quotation into a sales order; the higher the percentage the more likely it is that you will get the sale. Quotation Weightings are setup as ...
Found in: Quotations & Proformas
Overview This video will show you how to set up and configure your email settings in Khaos Control Cloud. There are step-by-step instructions below the video. Steps Click on System Setup. Click on Document and Email Settings. Click on the Email ...
Found in: Emails
Problem/Question Prices determined by a price list are not having the correct VAT applied in a sales order. Solution Go to [System Setup | System Data | Price Lists]. Ensure the price list affected has the NET Prices checkbox correctly applied. To ...
Found in: Pricelists
Overview This video explains how to set up and apply harmonisation codes in Khaos Control Cloud. Detailed instructions have been provided below the video. Set Up and Apply Harmonisation Codes Step By Step Set Up Harmonisation Codes Click on System ...
Found in: ICN & Harmonisation Codes
Overview Delivery rate rules are used by the system to automatically calculate the delivery charges for sales orders. The system will take into account the courier for the sales order and will apply the relevant rule to calculate the delivery charge ...
Found in: Addresses & Delivery
Overview This video will show you how to set up Printnode integration in Khaos Control Cloud. This allows you to print your documents to a printer of your choice. There are step by step instructions below the video. Steps Open System Setup. Open ...
Found in: Printnode
Overview This video will show you how to configure your GDPR settings in Khaos Control Cloud so that you can both Hold and Anonymise company data. A step by step guide can be found below the video. Steps In System Setup, open System Values. Click on ...
Found in: CRM & Data Protection
Overview When using Channels you need to setup product barcodes, e.g. ASIN, eBay SKU etc, so that the system can match the stock items in Khaos Control Cloud with your listed products. This video shows you how to set them up. A step by step guide can ...
Found in: Matching Criteria
Overview This video will show you how to set up the payment types you want to use in your system. Step by step instructions are shown below the video. Steps 1. Go into System Setup. 2. Open the System Data screen. 3. Double-click on the System ...
Found in: Payments & Pricing
Question/Problem My Company doesnt pay tax how can the system reflect this Resolution/Solution If your company does not pay tax, then the stock items in your system should be set as exempt for tax. This can be done with a stock import. Notes/Caveats ...
Found in: TAX Register & Taxing
Overview This video explains how to use the Accounts settings in System Values. There are step by step instructions below the video. Steps Go to [System Setup | System Values | Accounts]. Click Edit. Set the options as required. Use the guide here, ...
Found in: Crediting, Invoicing & Statements